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The Legal Bit

Disclaimer

Please note the material on this web page is for information purpose only. This product has not been assessed or verified by regulatory authorities. This product does not claim to diagnose, treat, cure or prevent any disease and / or medical conditions. Under UK law, the ‘treatment’ of an illness or disease with a medical origin can only be prescribed/advised upon, by a practicing doctor.

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Food supplements must not be used as a substitute for a varied and balanced diet and a healthy lifestyle. If you are pregnant, breast feeding, taking any medication or under medical supervision, please consult a doctor or healthcare professional before use. Discontinue use and consult a doctor if adverse reactions occur.


Cacao is packed in a facility that handles Nuts & Seeds.

Returns Policy

Applicable to goods purchased via our website only.

1. Damaged Goods 

All our items are carefully packed by hand, but should your order get damaged whilst in transit please contact us at serendipity_homeandhealing@hotmail.com.

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We will either replace the damaged item, subject to availability or refund the cost of the goods/offer credit for your next order.

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For all damage claims we require photographic proof of any damage. This must include a photo of the damaged product, the box or jiffy bag including the shipping label. These steps must be taken before a refund or replacement can be issued.

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2. Returning Goods

You have the statutory right to return items for a refund.

If you wish to return any goods for reasons other than defects or damage, we will only issue a refund once the goods are returned to us undamaged, unopened, and in a saleable condition.

 

All refunds will be issued less the original postage cost.

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All original postage and packing costs are paid for by the customer, the return postage is also the responsibility of the customer unless you have received the wrong item or a product is faulty. If you think you’ve received the wrong product please contact serendipity_homeandhealing@hotmail.com

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3. Cancellation of Orders

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Orders for Handmade/bespoke goods need to be cancelled within  12 hours of purchase.

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Services purchased require a minimum 48 Hour notice of cancellation. Deposits will be non-refundable after this time. 

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3. Our mistake? 

If we have made an error on your order please contact us and we will dispatch a replacement item or items to you, subject to availability. We reserve the right to refund you in the event that the goods are no longer available or we are unable to deliver a replacement.

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All refunds and replacements are at our discretion and subject to availability.

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Data Protection

Serendipity Home & Healing Ltd, we are committed to protecting the privacy and security of our customers' personal information in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws. This GDPR policy outlines how we collect, use, disclose, and protect your personal data when you use our online retail services.

1. Data Collection:
We collect personal information such as your name, email address, shipping address, and payment details when you place an order on our website. We may also collect browsing information through the use of cookies and similar technologies to improve your shopping experience.

2. Use of Personal Data:
We use your personal data to process your orders, communicate with you about your purchases, provide customer support, and improve our products and services. We may also use your data for marketing purposes with your consent or where permitted by law.

3. Data Sharing:
We may share your personal data with third-party service providers who assist us in processing orders, delivering products, or providing other services. We do not sell or rent your personal information to third parties for their marketing purposes.

4. Data Security:
We implement technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to ensure the ongoing integrity and confidentiality of your information.

5. Data Retention:
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you have an account with us, you may access, update, or delete your personal information at any time.

6. Your Rights:
You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to its processing. You also have the right to data portability and the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.

7. Contact Us:
If you have any questions or concerns about our GDPR policy or the processing of your personal data, please contact our Data Protection Officer at serendipity_homeandhealing@hotmail.com.

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your data as described in this policy. We may update this policy from time to time to reflect changes in our data processing practices or legal obligations. Please check back periodically for updates.

Effective Date: March 2024

Accessibility Statement for Serendipity Home and Healing

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This is an accessibility statement from Serendipity Home & Healing.

Measures to support accessibility

Serendipity Home & Healing takes the following measures to ensure accessibility of Serendipity Home and Healing:

  • Include accessibility in all design considerations

 

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Serendipity Home and Healing is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

 

Feedback

We welcome your feedback on the accessibility of Serendipity Home and Healing. Please let us know if you encounter accessibility barriers on Serendipity Home and Healing:

We try to respond to feedback within 3-5 Working Days.

 

Limitations and alternatives

Despite our best efforts to ensure accessibility of Serendipity Home and Healing , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Serendipity Home and Healing:

  1. : Uploaded images may not have text alternatives because . We endeavour to amend any accessibility issues within 3-5 working days. Please email if you encounter any issues.

 

Assessment approach

Serendipity Home & Healing assessed the accessibility of Serendipity Home and Healing by the following approaches:

  • Self-evaluation

 

Date

This statement was created on 24 September 2024.

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